Bet66 Privacy Policy – Member Personal Data Protection

01Privacy Policy Introduction & Scope

Bet66 is committed to protecting the privacy of all users who access or use our platform. This Privacy Policy applies to all registered members, website visitors, and anyone who interacts with the bet66 platform through any device or channel.

This document is designed to give you a clear understanding of how your personal data is managed — from collection through to storage and deletion. We believe that transparency in data management is fundamental to the trust you place in us.

This Privacy Policy should be read together with Terms and Conditions bet66. In the event of any conflict between the two privacy-related documents, this Privacy Policy shall take precedence.

02Information We Collect

Bet66 collects various types of information depending on how you interact with our platform. Below are the main categories of data we collect:

Information You Provide Directly

• Registration Information: Full name, date of birth, email address, phone number, username and password.
• Identity Verification (KYC) Information: Copies of your identity card, passport, driving licence, or other identification documents required to verify your identity.
• Financial Information: Bank account or e-wallet details used for deposits and withdrawals — stored in encrypted format.
• Address Information: Current residential address submitted during the KYC process.

Automatically Collected Information

• Technical Log Data: IP address, browser type, operating system, device used, and access timestamp.
• Game Activity Data: Game history, total wagering amounts, wins and losses, games accessed, and session duration.
• Transaction Data: Records of all deposits, withdrawals, bonuses received, and other financial activity in your account.
• Cookie Data: Information collected through cookies and similar tracking technologies to enhance the user experience.

03How We Use Your Personal Data

The personal data we collect is used for legitimate and necessary purposes in the operation of the bet66 platform. We do not use your data for any purposes beyond those stated below:

• Account Management: Creating, verifying and maintaining your account, and processing account-related requests.
• Transaction Processing: Securely handling deposits, withdrawals and all financial transactions within your account.
• Identity Verification (KYC): Complying with identity verification requirements to ensure platform safety and prevent access by underage individuals.
• Fraud Prevention: Detecting and investigating suspicious activity, fraud or security breaches that could affect your account or the platform as a whole.
• Service Communications: Sending important notifications regarding your account, transactions, policy changes and necessary security information.
• Marketing (With Consent): Sending promotional information and special offers — only if you have consented to receive them. You may withdraw this consent at any time.
• Platform Improvements: Analysing usage patterns in aggregate (not individually) to improve the user experience and introduce new features.
• Legal Compliance: Fulfilling legal obligations and regulatory requirements applicable to our operations.

We apply the principle of data minimisation — only data that is strictly necessary for the stated purpose will be collected and processed. We do not collect data 'just in case' without a clearly defined purpose.

04Data Sharing with Third Parties

Bet66 does not sell, rent, or transfer your personal data to third parties for their own commercial purposes. Your data is only shared in the following limited situations and under strict controls:

• Payment Processing Providers: Required transaction data is shared with licensed payment providers to facilitate deposit and withdrawal processing. They are bound by strict confidentiality agreements.
• Game Service Providers: Required game session information is shared with game software providers to enable you to access their games through the bet66 platform.
• KYC Service Providers: Identity verification data is submitted to a licensed KYC service provider solely for document verification purposes.
• Legal Requirements: We will disclose information when required by law, court order, or a competent authority.
• Protection of Interests: In circumstances where it is necessary to prevent fraud, protect security, or defend our legal rights.

05Security & Data Encryption

Protecting your data is more than an obligation — it is the foundation of the trust you place in us. Bet66 implements robust technical and organisational security measures to safeguard your personal data against unauthorised access, loss, misuse or disclosure.

• 256-bit SSL Encryption: All communication between your browser and the bet66 servers is encrypted using the latest SSL/TLS protocols — the same standard used by Malaysian banking institutions.
• Stored Data Encryption: Sensitive information such as passwords and financial details is stored in encrypted format and cannot be read even by our internal staff.
• Two-Factor Authentication (2FA): The bet66 platform supports two-factor authentication for an additional layer of security on your account.
• 24/7 Security Monitoring: Our systems are continuously monitored to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address any system vulnerabilities.
• Internal Access Controls: Access to members' personal data is restricted to staff who genuinely need it to perform their duties, with a complete audit log maintained.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in protecting your account by using a strong password and not sharing your login credentials with anyone.

06Cookies & Tracking Technologies

The bet66 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how users interact with our platform.

Types of Cookies We Use

• Essential Cookies: Required for core platform functions such as login session verification, security, and basic preferences. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting aggregate information on how users interact with the platform — pages visited, time spent, errors encountered. This data is used to improve platform performance.
• Functional Cookies: Saving your preferences such as language, currency and display settings so you do not need to reconfigure them each time.
• Marketing Cookies: Used to display relevant promotions based on your interests. These cookies are only activated with your consent.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or user experience of the bet66 platform.

07Data Storage & Retention Period

Bet66 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by law and regulatory obligations.

• Active Account Data: Retained for the duration your account remains active and for the required period following account closure to meet legal obligations.
• Transaction Records: Retained for a minimum of 7 years in compliance with accounting and anti-money laundering (AML) legal requirements.
• Security Logs: Retained for 12 months to allow investigation of security incidents if required.
• KYC Data: Retained for the period required by regulatory obligations following account closure — typically a minimum of 5 years.

Once the specified retention period has ended and there is no legal requirement to retain the data, your data will be securely deleted or anonymised so it can no longer be linked to your identity.

08Your Rights as a Data Subject

As a bet66 platform user, you have certain rights regarding your personal data. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact our customer support team via Live Chat on the platform. We will respond to your request within 30 business days. Some requests may be subject to identity verification before they are processed.

09Children's Data

The bet66 platform is a service exclusively for adults aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.

All account applicants are required to verify their age during registration and to undergo a KYC process that includes identity document verification. Should we find that an account was registered by someone under the age of 18, the account will be terminated immediately and all related data will be deleted or referred to the relevant authorities as required by law.

If you have reason to believe that someone under the age of 18 has registered an account on the bet66 platform, please notify us immediately through our customer support channels.

10Privacy Policy Amendments

Bet66 reserves the right to update or amend this Privacy Policy from time to time in line with changes to laws, technology, or our business practices. Members will be notified of any material changes via:

• A clear in-platform notice upon next login.
• Notification emails are sent to the address registered in your account.
• The "Updated" date displayed at the top of this document will be updated to reflect the latest amendments.

Your continued use of the bet66 platform after the effective date of any amendments constitutes your acceptance of the updated Privacy Policy. It is your responsibility to review this page periodically.

11Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or bet66's management of your personal data, please contact us through the following channels:

• Live Chat: Click the chat icon on the platform — available 24/7 for instant responses.
• Email: [email protected] (displayed as text only)

We take every privacy complaint seriously and strive to resolve them within a reasonable timeframe. If you are not satisfied with our response, you have the right to escalate the complaint to the relevant data protection authority.